Organizational Overview:
TCT’s mission is to educate, entertain and engage audiences of all ages through professional theatrical productions and arts education programming. We fulfill our mission through three primary programs:
TCT MainStage at the Taft Theatre
TCT On Tour
TCT Academy
Vision: To awaken a lifelong love of theatre in children and the young at heart.
Core Beliefs:
- We believe in the power of theatre to enrich lives and create deeper understandings of people, cultures, and perspectives.
- We believe that our audiences deserve high-quality experiences that are rich with wonder, honesty, compassion, joy, and wisdom.
- We believe that the arts and education are not mutually exclusive.
- We believe that the art we create must respect our community.
- We believe in the power of integrated arts education to enrich our lives and our communities.
Position Overview:
The Front of House Associate (FOH) will assist the organization in fulfilling its mission of educating, entertaining, and engaging audiences of all ages through professional theatrical productions and arts education programming.
This part-time position will help to create an overall excellent experience for patrons of The Children's Theatre of Cincinnati. As the Patron Experience team is often the first impression of the organization for the TCT community, it is essential that each person provides a welcoming and professional environment. An ideal candidate will approach each situation with enthusiasm, competence, and genuine care for our patrons.
The Front of House (FOH) Associate will primarily work in the Box Office and assist patrons with ticket purchases, questions, and routine office tasks. Depending on the shift, the FOH Associate may assist with greeting or seating patrons, staffing will call, serve as usher, and/or participate in event set-up or tear-down.
The schedule of the FOH Associate is highly variable based on their availability. This position is part-time, and available shifts often include evening and weekend hours across weekdays and weekends. The FOH Associate can expect to receive up to 20 hours per week for weeks scheduled, which depends on a combination of their availability, the staff schedule, and performance schedule and are not guaranteed. There will be weeks with no hours available.
To consistently achieve excellence, it is possible that the FOH Associate will be asked to assist departments beyond their area of focus or expertise. This effort is requested under exceptional circumstances.
Responsibilities:
The responsibilities of this position will include, but are not limited to:
- Staff the box office during daytime and evening public performances, and special events as scheduled.
- Assisting patrons with purchasing tickets to MainStage performances at The Emery Theater and/or TCT Red Bank Showtime Stage
- Being present, friendly, and approachable when needed for performances at The Emery Theater and/or TCT Red Bank Showtime Stage
- Exchanging tickets for patrons within our ticketing system, Spektrix
- Answering incoming patron phone calls 1 hour prior to showtimes as well as during the duration of the performance
- Printing out will-call tickets and helping to allocate them to the correct patron upon their arrival
- Assisting with ticket scanning when needed and directing patrons in the proper direction should they need assistance with a ticketing issue
- Serve as an usher as needed, welcoming TCT patrons into the theater and efficiently pointing them in the correct direction toward their seats
- Help with set-up and take-down of box office and theater lobby
- Facilitating the post-show autograph line for theatregoers
- Other duties and responsibilities related to the function of the ticket office as assigned
This person will report directly to the TCT Patron Experience Manager or TCT Patron Experience Specialist at The Emery Theater.
Part-Time Schedule: Schedule likely to include Thursdays, Fridays, Saturdays & Sundays, evening hours as needed. This role requires flexibility as each week's schedule may differ based on box office needs. Currently, hours will include:
Saturday, October 18th 9:30am - 3:30pm
Sunday, October 19th 12:30pm -3:30pm
Saturday, October 25th 12:30pm -6:30pm
Sunday, October 26th 12:30pm - 3:30pm
Friday, November 14th 5:30pm-9:30pm
Saturday, November 15th 12:30pm-9:30pm
Additional dates for MainStage performances and AcademyLive! performances include those in December 2025, as well as February, March, April, and May 2026:
Ideal and Minimum Qualifications:
- Excellent communication and customer service skills
- Problem-solving skills
- Demonstrated ability to be a team player
- Experience with Microsoft Office
- Spektrix ticketing system experience a plus.
- This position is part-time with an hourly wage of $14-$16 per hour, depending upon previous experience, received through bi-weekly payroll. In addition to their earnings, employees are eligible for complimentary and discounted tickets to all TCT productions.
TO APPLY:
Qualified candidates should submit whatever they feel best reflects their qualifications. This can come in the form of a cover letter/resume, writing samples, portfolios, and demo reels. (files should be less than 3MB in total, links are welcome).
Please submit your materials along with references by Friday, September 26, 2025, to TCT's Patron Experience Manager at grant.zentmeyer@tctcincinnati.com Subject Line: TCT PART-TIME PATRON EXPERIENCE SPECIALIST. No phone calls please.
The Children’s Theatre of Cincinnati believes the stories on our stages and the work we do behind the scenes must reflect the community we serve. We believe inclusive work cultures spark wide-ranging, exploratory conversations and learning. Therefore, we strongly welcome and encourage people from all backgrounds, identities, abilities, and ages to apply as we continue to build an inclusive environment at TCT.
